Privacy Policy

o999Your Information at Fully Secure — That is our commitment

When you use o999, you share certain personal information with us. This document explains openly how we collect that information, how we use it, and how we keep it secure.

Last Updated: January 2026
SSL Secured
Your Privacy Is Our Priority
SSL Encryption
All data protected with 128-bit encryption
Active
No Sale of Data
Never shared with third parties
Confirm
Secure Servers
Encrypted database storage
Active
Your Control
View, Correct & Delete Your Data
Active

Our Data Protection Core Principles

Minimal Data Collection

O999 only collects information that is strictly necessary to provide its services. We do not ask for any additional or unnecessary data.

100% Secure Storage

All your data is stored on servers secured with 128-bit SSL encryption. Unauthorized access is not possible.

Not shared with third parties

Your personal data is never sold or shared with advertising companies.

You're in Control of Your Data

You have the full right to view, correct, or request deletion of your personal data at any time.

Cookie Transparency

O999 is fully transparent about which cookies it uses and why. You can manage your cookie preferences at any time.

Data Retention Period

Data is not retained beyond what is necessary. Once an account is closed and the applicable period has passed, your data will be deleted.

What Information Collected and why

A complete list of information collected during registration and use of o999.

Type of Data What Is Collected Why We Need Them Retention Period
Identity Information Full name, date of birth, national ID KYC Verification & Age Confirmation For the duration of active account + 5 years
Contact Information Email, mobile number Account verification and notifications 2 years after account closure
Financial Information Transaction history, payment methods Payment Processing & Fraud Prevention 7 years as required by law
Device Information IP address, browser, OS Security & Multiple Account Detection 12 months
Gaming History Bets, Wins & Losses Record Dispute Resolution & Responsible Gaming 3 years after account closure
Cookies & Tracking Sessions, preferences, analytics Site improvement & user experience Session end or 30 days

1Who This Privacy Policy Applies To

This Privacy Policy applies to all members and visitors of the o999 gaming platform ("o999", "we", "us"). By using the o999 website or mobile app, you are deemed to have accepted this Policy.

O999 believes your privacy is a fundamental right. We only collect what's necessary and use it transparently. This document gives you the full picture — nothing is buried in legal language.

This policy was written in Bangla for your convenience. However, in the event of any legal dispute, the English version shall take precedence.

2How We Collect Your Information

O999 collects information in three main ways:

  • Directly from you: Information you provide during registration, KYC verification, deposits, or withdrawals.
  • Automatically: While you use the platform, we collect your IP address, browser information, session data, and gaming history.
  • Via third parties: Information received from payment processors or identity verification services that you have authorized.

We never collect information without your consent. During registration, you will be clearly informed what data is required and why.

3Purpose of Data Use

O999 uses your information for the following purposes:

  • Account creation, verification, and management
  • Ensuring Secure Payment Processing & Transaction Safety
  • KYC Verification & Age Confirmation (Legal Requirement)
  • Fraud, Money Laundering & Multiple Account Detection
  • Providing customer support services
  • Notifications about promo offers and bonuses (with your consent)
  • Platform Improvement & Technical Issue Resolution
  • Responsible Gaming Monitoring & Support
Your data is never used for advertising or sold to third parties.

4Data Sharing Policy

O999 never sells your data to third parties. However, in limited circumstances, certain information may be shared with the following parties:

  • Payment Processors: Financial information required to process transactions.
  • KYC Service Provider: Specific information required for identity verification.
  • Law Enforcement: Upon a valid court order or lawful request from a regulatory authority.
  • Technology Service Providers: For server, security, and analytics services (under NDA).

In all such cases, only the minimum necessary information is shared, and third parties are not permitted to use it for their own purposes.

5Cookies & Tracking Technologies

O999 uses the following types of cookies:

  • Essential Cookies: Required for login sessions, security, and core site functionality. Disabling these cookies will prevent the site from working properly.
  • Functional Cookies: To remember your language, odds format, and theme preferences.
  • Analytics Cookies: To understand which pages are used most — data is fully anonymous.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may limit the full functionality of the platform.

o999 never uses third-party advertising cookies. Your gaming data is never shared with advertising companies.

6Technical Data Security Measures

O999 follows the highest industry standards to protect your data:

  • SSL/TLS Encryption: 128-bit encryption is active on all data transmissions.
  • Encrypted Database: Stored data is protected with AES-256 encryption.
  • Two-Factor Authentication (2FA): An extra layer of security for account login.
  • Regular Security Testing: Regular audits conducted by third-party cybersecurity specialists.
  • Access Control: Only a limited number of staff can access your data, and every access is logged and recorded.
  • Data Backup: Secure, encrypted backups are created on a regular basis.

That said, no system on the internet is 100% foolproof. In the event of a security breach, we will promptly notify affected members in accordance with applicable law.

7International Data Transfers

O999's servers may be located in multiple countries. Regardless of where your data is stored, the same high security standards always apply.

Countries receiving transferred data are held to GDPR-compliant data protection standards. Standard Contractual Clauses (SCCs) are used for all international transfers.

8Your Rights

As an o999 member, you have the following rights:

Right to Access

You can request to see what information we hold about you.

Right to Rectification

You may request correction of any inaccurate or incomplete information.

Right to Erasure

You may request deletion of your data where there is no legal obligation to retain it.

Right to Restrict Processing

You may request that we restrict processing of your data in certain circumstances.

Data Portability

You have the right to receive a copy of your data in a specific format.

Right to Object

You may object to your data being used for marketing purposes.

To exercise any of these rights, email us at [email protected] or reach out via live chat. We typically respond within 30 days.

9Protecting Children's Privacy

O999 is strictly for users aged 18 and above. We do not collect or store data from any minor, known or unknown.

Age verification is mandatory during registration. If a minor registers by mistake and we become aware of it, the account will be immediately closed and all associated data permanently deleted.

If you believe a minor is using o999, please contact our support team immediately.

10Privacy Policy Updates

O999 may update this Privacy Policy when necessary. Members will be notified of any significant changes via email and platform notifications.

You can check the "Last Updated" date at the top of this page to see when changes were last made. Continued use of the platform after any update will be considered acceptance of the revised policy.

11Contact & Complaints

For any privacy-related questions or concerns, please contact us:

  • Email: [email protected]
  • Live Chat: 24/7 live support available
  • Response Time: Usually within 5 minutes to 24 hours

Our dedicated privacy team handles every request with the utmost care. Responses are typically provided in writing within 30 days.

Our customer support team is available in Bangla. Feel free to reach out with any questions or concerns — we're here to help.

About Privacy Frequently Asked Questions

The privacy questions our members ask most.

No, your transaction data is never sold or shared. Only the information required to process a payment is passed to the payment gateway — under a strict NDA and solely for the purpose of completing the transaction.

Yes. You can request a copy of the data we hold about you through Support at any time. We will provide it within 30 days. You can also view and edit your profile information directly from Account Settings.

After account closure, financial transaction records must be retained for up to 7 years as required by law. Other data is deleted after a set period. To request data deletion, please contact support.

No. The o999 app and website do not access your microphone or camera. Camera permission may only be requested during KYC verification for document upload, and that remains entirely within your control.

As required by law, the relevant regulatory authority must be notified within 72 hours of a data breach. If your data is affected, you will be informed at your registered email address — detailing what data was affected, the level of risk, and the steps you should take.

Play with Peace of Mind — o999 Is Here for You

Your data is protected, your transactions are secure. Register with o999 and start gaming on a platform you can trust.

বাংলা